IDS Next Is My Home

Tell us about you.

I am originally from Chennai and I have done my MCA from IGNOU.  I have a total of 15 years of work experience, and have been a part of IDS Next family for 10 of those.

Tell us a little about your work at IDS Next.

As a Senior Products Specialist in the Technical Support Centre,  I work at Level-2 and troubleshoot all applications, be it the FortuneNEXT 6i Hotel ERP or other value added solutions, my role is to ensure that our clients’ are happy with the performance of our products and solutions.

At Level-2 it becomes my responsibility to help resolve the customers issue quickly, if the technical support centre is unable to help, I escalate the problem to the development team. I also mediate by talking to the client, explaining about the issue faced by them and assuring on resolution.

When at office, if you don’t find me at my desk, you could surely locate me with the development team. Technically and practically speaking, I am a bridge between the technical support centre and development team.

How does your day start?

My day starts at around 8.30 am even though I am technically not in office. I start getting calls from clients and these go on till mid-night, till after the nigh audit. As a troubleshooter, it’s my duty to attend to every call. I try to make sure that, our clients should know that we are with them whenever they want us. That’s why; I do come to office on all Saturdays without fail, though it is considered a weekly off. I spend around 9 hours a day, 6 days a week at office. IDS Next is my home.

You have been with IDS Next for the last 10 years. Tell us about your journey with the company.

I joined IDS Next as a support executive. And I would say that, I have been able to live up to the management’s expectation as I have been promoted 6 times over these 10 years. I have learnt a lot from many seniors here. Whenever, I have a query, I find somebody to help me. This is what I love about this place. I have also been awarded with ‘Performance Excellence Award’.

Would you recommend any one to join IDS Next?

I would love to. In fact, I have done that on several occasions already. I would say, IDS Next has grown to become an institution over these 27 plus years. You should be a part of this institution to learn new things. In terms of professional growth, IDS Next won’t disappoint you.