Hospitality summit on transforming guest experience

With a view to discuss real-time distribution, RevPar, KPIs and use of technology to enhance guest experience, some of the leading hospitality industry professionals came together to deliberate on industry challenges and technology automation benefits during the recently held hospitality industry empowerment summit titled, 'Transforming Guest Experience and Improving Revenues' held in Mumbai.

Organised by IDS Next and RezNext, the summit witnessed an engaging panel discussion on the hotel distribution business wherein the panelists highlighted the need for establishing an efficient rate strategy and not allowing competitor pressures to dilute the rates, offering value added services, using opaque channels and real-time seamless connectivity in the distribution system, to name a few. Read more

Published in: Food & Hospitality World

By: Rituparna Chatterjee

Is Your Hotel Ready for the Millennials?

Exclusive Feature: While the hospitality industry is clambering out of the recent economic downturn, a relevant question to ask your hotel or resort is, are we ready for the Millennials?

Yes the Millennials and you may choose to add them to your dictionary. Also known as Gen X or Gen Y, these are folks born between 1980 and 2000, and are becoming a force to reckon with - be it in the workforce or as consumers.

According to Global Hospitality Insights Top Thoughts for 2014 by Ernst & Young¹ in the next 5 to 10 years Millennials are projected to account for 50% of all employees worldwide. 20% of them are entering their peak spending ages and their potential continues to be high as 40% have yet to enter the full-time workforce. Read more

Published in: 4Hoteliers
By: Manoj K Mohanty