Top 10 Reasons for Adopting FortuneNEXT 6i Suite of Hotel Management Software

Hotel business is 24/7 guest facing. This means, in order to stay profitable in long run in today’s competitive business environment, a hotel needs to make sure that it offers top class services to its guests round the clock. The task does not end here. Apart from focusing heavily on guest experience, the hotel management also needs to take care of their daily operations that are highly complex by nature. If daily operational aspect gets maximum attention, the guest service part might get neglected. This no doubt will have negative impact. And if the management concentrates only on guest services, the entire operations will go for a toss, resulting in delayed and flawed work process. In this case, it is advisable for hoteliers to adopt user-friendly and easy to use hotel management software to strike a proper balance between both the major facets of their business. Read More

By: Manoj K Mohanty

Published in: IDS Next 

IDS Next launches Unlimited Free Training for its Clients

IDS Next, the leading hospitality IT major has launched free online training program for its Hotel ERP Software users. Through this, the hospitality software vendor aims to ensure higher operational efficiency for the hotels. The training program covers all 12 modules of FortuneNEXT 6i Hotel Management Software, the flagship product of the company. This comprehensive training program has been conceived by the company’s 24/7 Technical Support Centre. 

“About 40% of calls we receive are either for clarifications or customers asking us for training. This prompted us to come up with the idea of this online training program. This is free and we cover A to Z of our software during this. We want to make sure that our customers are able to use our products effectively to utilize its fullest potential,” says Reeves Mathews, Manager – Technical Support. Read More

Published In: IDS Next

Innovative Hotel Software for Personalized Guest Experience

In a 24/7 guest facing industry like hospitality, positive guest experience holds the key to success. However, hoteliers can find themselves pushed to the edge to provide personalized guest experience while keeping costs in check. It is here that a good hotel software can play the role of a reliable partner.

Importance of personalized guest experience
In an era when competition is so stiff that hotels find it extremely hard to distinguish their offering. Personalized guest experience can be a key differentiator. Guests increasingly view their hotel as a home away from home. They like to be recognized and addressed by name, if they have visited a hotel before, they expect the hotel staff to know they paper they like to read, how they like their coffee, and the type of pillow they use.

This need not be a difficult process for a hotel. Good hotel software, with a robust guest history and a few other solutions can do all this and more. Personalizing a guest’s time at the hotel is a fantastic opportunity for a hotel to brand itself for quality service and ensure they build loyal repeat customers. Read more

Published in: IDS Next Blog Section

Robust Hotel ERP Empowers Manuallaya Resort

A good hotel software is key to any hospitality business. Guests are increasingly turning to the internet to locate hotels and make bookings and when they arrive at a hotel, they expect free Wi-Fi, mobile apps and the like.

Besides using technology for the customer facing process, hotels use technology to manage the back end too. From ensuring that the bed is prepared the way the guest requested the last time, to sending out a Birthday greeting to the guest, or creating a special offer based on the guests spend, a robust hotel software plays a vital role.

Back in 2003, when hotels in India were still holding back from fully trusting technology to do a reliable job in this hitherto people-driven service industry, Manuallaya, a 25-year-old 5-star property located in the valley of Manali was a step ahead of its competition to appreciate the usefulness of a robust, integrated Hotel ERP. And, Manuallaya, the resort spa in the Himalayas has been using IDS Next Fortune Hotel ERP for over a decade to efficiently streamline its operations and serve guests better. Read more

Published in: Articler