IDS Next to Technologically Empower Malaysia Based My Hotels Group

IDS Next Business Solutions Pvt. Ltd, a globally leading Hotel Technology Solutions provider today announced that they have been selected as the preferred technology vendor by My Hotels Group, a leading hospitality business entity based in Malaysia. A total of 717 rooms in 8 properties of the group operating across Kuala Lumpur will be powered by IDS Next’s integrated FortuneNEXT 6i Hotel ERP.

Established in 2009, My Hotels Group has emerged as one of the reputed hospitality company in Malaysia. Suitable for both corporate and leisure travelers, the group offers a range of economy hotels strategically located in and around Kuala Lumpur. All the properties of the group are spread across locations including KL Sentral, Brickfields, Bukit Bintang, Seri Putra and Jalan Syed Putra. Read More

Published in: IDS Next 

How to Prevent Data Breaches At Your Hotel

Hotel industry world-wide has earned the reputation of being one of the most vulnerable victims of guest credit card data theft. Cyber criminals attack hotel database and other systems seeking guests’ personal and financial information like credit card details and all. In such a scenario, hoteliers should adopt PA DSS Compliant Hotel ERP to safeguard their networks and guests’ details from hackers.

Data thefts at hotels:

Investigations have revealed that guests’ credit card data stored in point of sale and property management systems are quite easy targets in events of breaches. According to Trustwave Global Security report, in 2015, point of sale was breached in 45% and in 64% of cases credit card data were compromised in the hospitality sector. More than 12 incidences of data thefts were reported from 2010 to 2015. Read More

Published in: IDS Next

By: Manoj Mohanty

 

What You Should Look For While Selecting a Hotel Software?

Today, hospitality technology is an enabler. But, your investment on hospitality technology should ultimately lead to positive financial outcome. As an hotelier in today’s highly competitive market, you can’t afford to put your money on hotel software that is not robust enough to automate operations with maximum ease. In this case, it is always prudent to opt for integrated Hotel Software (Hotel Management Software / Hotel ERP) that would efficiently assist you handle multiple operations across departments. 

Before selecting a new property management software (Hotel PMS Software), hoteliers need to find answers to the questions below – Read More 

By: Myra Allen

Published in: IDS Next

Embrace Smart Hotel Software to Make Your Guests Happy

For hotels, it is most important to concentrate on offering best of services to their guests to win over their loyalty. A loyal guest is most likely to come back to a hotel and moreover, he or she acts as a brand ambassador by spreading good words about a hotel’s offerings and amenities. But, the question is how hotels are going to ensure that their services are better than their competitors, especially when each and every property in a particular segment offer more or less same comforts. In this case, they should leverage the power of smart hotel software to effectively deal with such issues.

Below mentioned statistics would make hoteliers realize the importance of wining over guest loyalty. According to a survey conducted by Forrester, two-third of leisure travelers and about 50% of business travelers hold no loyalty to any particular hotel brand. Read More

Published in: IDS Next

By: Myra Allen 

 

Looking for User-friendly Hotel Management Software in Sri Lanka and Maldives?

Hospitality technology has done wonders for hotel business across the globe. However, it is always important to keep certain things in mind before selecting a hotel software in Sri Lanka and Maldives. The reason – you end up investing heavily on a hotel management software, but what is the point if you are not able to work on the same. And if you struggle to work on the application, you cannot streamline your operations with ease.

In such scenario, as an hotelier with properties operating in Sri Lanka and Maldives, you should always look for a hotel software system that is highly integrated and user-friendly. Read More

Published in: IDS Next Sri Lanka

By: Nandika Udupihilla

 

How to Select a Smart Hotel Management Software Vendor in Malaysia – Part 2

Our last blog was all about how to select a hotel management software vendor in Malaysia. We also walked you through the features of IDS Next’s integrated hotel management software. Now in this concluding part, we shall discuss about how hotels in Malaysia can leverage a host of value added solutions by adopting IDS Next’s hotel property management software.

We have integrated our FortuneNEXT 6i Hotel PMS System with many operationally imperative value added solutions. Here they are – Read More

Published In: IDS Next ASEAN

By: Sandeep Menon

How to Select a Smart Hotel Management Software Vendor in Malaysia – Part 1

Hotel business around the globe has been witnessing the positive impact of many hospitality technology solutions. And when we talk about Malaysian hotel industry, we cannot simply ignore the enormous importance of hotel management software. Because for a hotel operating in Malaysia, it becomes extremely important to concentrate on guest experience. This can be achieved only by automating day to day complex operations. 

Hotel industry in this Southeast Asian country is thriving. According to the Malaysian Tourism Department, the country had around 4, 072 classified hotels with 262, 021 rooms in 2014. In addition to this, around 23% of those properties were in luxury segment and rests of them were mid-size hotels run by local operators. The outlook of the Malaysian hotel market looks good, too with around 10,000 rooms expected to enter the market in next three years. Read More

Published In: IDS Next ASEAN

By: Sandeep Menon

 

Looking for User-friendly Hotel Management Software in Africa?

The growth of hotel industry across Africa during last couple of years is quite encouraging. Countries across the continent are witnessing moderate growth in their respective hotel market. Many international hotel brands are keen to set up their properties across countries. This has also led to the increased demand for hotel management software as hotels are facing intense competition to survive and stay profitable in the long run. 

According to a survey by W Hospitality Group, around 80 branded hotels with 14,073 rooms will be added in 2016. 2017 too will see 55 properties with around 10,988 rooms getting added to the continent’s overall inventory. Nearly 39 hotels with 8,671 rooms are in pipeline for 2019. Read More

Published in: IDS Next Africa

By: Rajesh P Yadav

Top 10 Reasons for Adopting FortuneNEXT 6i Suite of Hotel Management Software

Hotel business is 24/7 guest facing. This means, in order to stay profitable in long run in today’s competitive business environment, a hotel needs to make sure that it offers top class services to its guests round the clock. The task does not end here. Apart from focusing heavily on guest experience, the hotel management also needs to take care of their daily operations that are highly complex by nature. If daily operational aspect gets maximum attention, the guest service part might get neglected. This no doubt will have negative impact. And if the management concentrates only on guest services, the entire operations will go for a toss, resulting in delayed and flawed work process. In this case, it is advisable for hoteliers to adopt user-friendly and easy to use hotel management software to strike a proper balance between both the major facets of their business. Read More

By: Manoj K Mohanty

Published in: IDS Next 

IDS Next launches Unlimited Free Training for its Clients

IDS Next, the leading hospitality IT major has launched free online training program for its Hotel ERP Software users. Through this, the hospitality software vendor aims to ensure higher operational efficiency for the hotels. The training program covers all 12 modules of FortuneNEXT 6i Hotel Management Software, the flagship product of the company. This comprehensive training program has been conceived by the company’s 24/7 Technical Support Centre. 

“About 40% of calls we receive are either for clarifications or customers asking us for training. This prompted us to come up with the idea of this online training program. This is free and we cover A to Z of our software during this. We want to make sure that our customers are able to use our products effectively to utilize its fullest potential,” says Reeves Mathews, Manager – Technical Support. Read More

Published In: IDS Next

Empowering Golkonda Hotel's Operations for over Two Decades

Hyderabad based Golkonda Hospitality Services and Resorts Ltd runs two prominent properties namely, Golkonda Hotel and Golkonda Resorts & Spa. Golkonda Hotel Hyderabad is a leading business and leisure property with 141 well-appointed rooms and several other amenities. The hotel houses four suave F&B outlets such as Melange, Jewel of Nizam, Zanzi Bar and Upper Deck.

Golkonda Resorts & Spa is another feather in the group’s cap. This resort has 44 sophisticatedly decorated cottages and offers everything to its patrons looking for a leisurely stay. It also has urbane F&B outlets including Vetro, IVY, the pool side bar and Ebony, the lounge bar. Read More

Published in: IDS Next

Hotel Management Software for Bangladesh Hotel Industry

Bangladesh is home to famous Royal Bengal tigers, Sundarbans, white sandy beach of Kuakata and Kantajew temple, one of the finest masterpieces of medieval architecture. The list does not end here. This South Asian nation has many more natural wonders that attract tourists from around the globe. Therefore, Bangladesh also offers ample opportunity for hotel industry to grow year on year. However, to do smart business while staying profitable in the long run, hotels in Bangladesh should adopt new age hotel management software. 

At present there are 28 five-star, four-star and three-star hotels and resorts in the country. However, recent trends suggest that the demand for 5-star hotel accommodation in Dhaka is increasing at the rate of 15% every year. It also noted that, the demand is set to get further push in coming years. Read More

By: Subhadip Mukherji 

Published in: IDS Next 

Integrated 360 Degree Hospitality Solution Vendor in Sri Lanka

Sri Lanka is famous for its pristine beaches, romantic landscapes, lush green forests and many natural splendors. This tiny island nation’s warm hospitality has its own charm that attracts tourists from around the globe. As the country is a globally renowned tourism destination, it also has become a choicest spot for hotel development. In order to make smart business while beating the competition, hotels should adopt smart hospitality technology solutions. And for this, they need to look for a 360 degree hospitality solution vendor in Sri Lanka. 

In today’s highly competitive and complex hotel business environment, a hotel’s technological needs do not end with adoption of hotel software or hotel property management software. Implementation of a smart Hotel PMS System is a must in order to automate operations across various hotel departments. But, today’s smart hotelier expects more from the software. Apart from streamlining daily operations, a new age integrated hotel software should help hoteliers in many other things including attracting guests to boost occupancy and revenues. This has led IDS Next to offer a smart 360 degree hospitality solution to hotels across Sri Lanka. Read More

By: Nandika Udupihilla

Published in: IDS Next Sri Lanka

In Limelight

Duryodhan Jena is one of the oldest members of IDS Next’s Technical Support Centre. This MSc – IT grad from Odisha has been a part of IDS Next’s growing employee base since 2007. “Over these years at IDS Next, I now know how to make clients happy,” Duryodhan says

What do you do at IDS Next?

Customer service through timely tech support is one of the critical tasks for our line of business. As an Associate Team Manager at IDS Next’s 24/7 TSC, it is my foremost responsibility to ensure that my team delivers 100% when it comes to offer technical assistance to our valued clients. I take a look at the list of team-wise backlogs the moment I walk into the office. This gives me a clear idea about how to plan my day. Then, I review the individual closure report of my team members. 

My team members escalate some critical issues to me and it becomes my sole obligation to close the same at the earliest. At times, when I face issues related to a bug in programming, I have to forward the same to the development team. But, there is one thing I am quite sure that my team is known for escalating minimum number cases to the development team. This is a great achievement. 

How did IDS Next happened and how is your journey here so far? 

I have a total work experience of almost 14 years and out of that I have spent 8 years at IDS Next. I came to this company in 2007 as a support associate. Initially, I used to visit clients’ sites along with implementation team as we did not have 24/7 TSC at that point of time. I used to provide on-site tech assistance to our clients. 

Between 2007 to 2011/2012, my work took me to places including all over Karnataka, Kerala and Maharashtra. Even, I had traveled to Africa and Dubai for on-site project implementation. Working here has helped me to understand clients’ requirements and how to make them happy by fixing things when they go wrong.

What have you learned here? 

Bill Gates once said, “Your most unhappy customers are your greatest source of learning”. And to me, this line holds enormous sense. Every time I talk to unhappy clients about their business critical issues, I get new chance to understand our products with a fresh perspective. My stint here has helped me to know our vast range of products. I can say that I am now an expert on all our FortuneNEXT 6i Suite of Hotel Management Software. Constant interaction with clients has also helped me polish my communications skill. 

Duryodhan’s work has earned him recognition, too. He has seen promotions on couple of occasions. Plus, he has been awarded twice by the senior management for his contribution towards client support. Most recently, he was conferred with ‘Outstanding Achievement Award’ during IDS Next’s 28 Anniversary Celebration.

World-Class Integrated Hotel Software Provider in Egypt

Egypt has a high contribution to Africa’s tourism industry. This North-East African nation is world famous for its ancient civilization and several eminent monuments. Egypt draws a significant amount of tourists from around the globe. This has also led to an increase in the number of hotels in the country. As the hotel industry is set to grow, hoteliers should connect with hotel software providers in Egypt to ensure successful hotel operations that are designed to serve guests and ensure high occupancy.

Tourism and Hotel industry in Egypt

Destinations like Egyptian Museum, archaeological sites in Abu Simbel, Valley of Kings near Luxor, Pyramids of Giza and Red Sea Reef are some of the best known tourist attractions in Egypt. In 2014, around 9.9 million tourists visited the country and moderate growth is expected in 2015 and coming year. Read More

By: Rajesh P Yadav

Published in: IDS Next Africa

Hotel Management Software for Kerala Hotels

Kerala’s contribution towards India’s travel and tourism sector is always illustrious. Known as ‘God’s Own Country’, this Southern state is home to several breathtaking backwaters, hill stations, forests, spice plantation tours and more. The state attracts sizable foreign and domestic tourists every year.

The state of tourism in Kerala

Kerala has been witnessing a consistent surge in the number of tourists visiting the state. A total of 9, 23, 366 foreign tourists visited the state in 2014. This number stood at 8, 58, 143 in 2013. Similarly, the state received 116, 95, 411 domestic tourists in 2014, whereas 108, 57, 811 domestic tourists visited the state in 2013. Riding high on such growth trend, Kerala expects around 15% increase in the number of tourist arrival in 2015. Read More

Published in: IDS Next

By: Kamatchi Nathan 

Hotel Software Providers in Middle East

The hospitality industry in the Middle East is growing rapidly. The region has numerous events like the annual Dubai Shopping Festival that attracts crowds. Economically the region is burgeoning and the 2020 FIFA World Cup is slated to be a major attraction too.

In Middle East, the hospitality industry competes with none other than itself. Be it in Dubai, Bahrain, Oman or Qatar, the industry is known for its premium service.

As the hospitality business is a service centric industry, guests may feel that it is the large number of people they interact with make their stay awesome. But practically, t is a strong and robust technology that surrounds all services in a hotel like a grid. Managing employees, tracking requests, storing data, extracting data for personalized service – are all managed by a powerful Hotel ERP. Read More

Published in: IDS Next Middle East

By: Dinker Elayadath