Hotel Online Reputation Management Solution in Middle East

For hotels across Middle East, it is very important to maintain a positive online brand value/reputation in order to attract both repeat and new guests. For hotels, preserving a strong online reputation has become an operational necessity as today’s tech-savvy traveler reads others' opinion before selecting a hotel. Online reviews written by guests (both positive and negative) have the potential to influence a buyer’s booking decisions as a majority of travelers are using the Internet to plan and book their travel. In this scenario, a smart and intuitive hotel online reputation management solution in Middle East can help hoteliers to the maximum extent. 

Today, hundreds of websites and apps help a guest to read and write reviews for hotels. With the increase in the number of mobile devices, a guest can even write and share his/her review at anytime from anywhere in the world. While good reviews definitely help a hotel attracting more guests, bad reviews can have very adverse impact on a hotel’s brand and business. Read More

By: Dinkey Elayadath

Published in: IDS Next Middle East

Integrated 360 Degree Hospitality Solution Vendor in Sri Lanka

Sri Lanka is famous for its pristine beaches, romantic landscapes, lush green forests and many natural splendors. This tiny island nation’s warm hospitality has its own charm that attracts tourists from around the globe. As the country is a globally renowned tourism destination, it also has become a choicest spot for hotel development. In order to make smart business while beating the competition, hotels should adopt smart hospitality technology solutions. And for this, they need to look for a 360 degree hospitality solution vendor in Sri Lanka. 

In today’s highly competitive and complex hotel business environment, a hotel’s technological needs do not end with adoption of hotel software or hotel property management software. Implementation of a smart Hotel PMS System is a must in order to automate operations across various hotel departments. But, today’s smart hotelier expects more from the software. Apart from streamlining daily operations, a new age integrated hotel software should help hoteliers in many other things including attracting guests to boost occupancy and revenues. This has led IDS Next to offer a smart 360 degree hospitality solution to hotels across Sri Lanka. Read More

By: Nandika Udupihilla

Published in: IDS Next Sri Lanka

Smart Hospitality Software in Rajasthan to Improve Guest Experience

Rajasthan is a leading tourism destination in the country. Its magnificent tradition, colorful and vibrant ethnicity are special attractions for both, domestic and foreign tourists.The state’s exotic tourism products including old era forts and foods offer enormous potential of growth to the hotel industry. Rajasthan is famous as a prominent leisure destination and that’s why hotels across the state need to offer top class experience to their patrons. In order to offer truly Rajasthani hospitality to their guests, hoteliers need to adopt smart hospitality software in Rajasthan.

The state of tourism and hotel industry

Large numbers of domestic and international tourists visit Rajasthan every year. The state expects a huge growth in tourist arrival in coming years. The state estimates that the foreign tourists’ number will go up to 2.5 million by 2018 from the current 1.5 million. Similarly, domestic tourists number is anticipated to grow from 33 million to 50 million by 2018.Read More

By: Subhadip Mukherji

Published in: IDS Next 

 

Looking for Globally Reliable Hotel Property Management Software Vendor in Goa

Goa has everything in abundance to attract tourists from all over the world. Tourism is thriving and it also has a very positive impact on the hotel industry. Due to Goa’s reputation as a globally acknowledged tourist destination, the state has become a favorite spot for many global hotel brands. They look at Goa as a hot-spot to come up with luxury and upscale properties to serve today’s growing number travelers. At the same time, they also need to make sure that they have the right technology platform to do smart business in the long run. Hoteliers should look for a reliable hotel property management software vendor in Goa in order to meet all their technological needs.

According to Goa’s tourism department, the state had a total of 63 star category hotels with 5362 rooms by September, 2014. A recent HVS Research says that, the state will have around 2291 more star category hotel rooms by 2018/2019. Read More

By: Myra Allen

Published in: IDS Next 

Does Your Technology Partner Help You Leverage the Hotel Software to the Maximum Level?

For hotels across size, segment, location and offerings, finding a hotel software is a not a difficult task. The market today is inundated with several hospitality technology providers and each one of them claims to offer the best in the class software. But, as an hotelier, how will you make sure that your technology partner or hotel software vendor is going to help you leverage the software to the most advantageous level? After all, you would want the hotel management software to deliver most business critical flexibility at all levels of your hotel operations.

Review IDS Next’s Unmatched Customer Engagement

At IDS Next, excellent customer engagement matters a lot to us. We understand that fruitful engagement creates happy customer who are most likely to stay with the company. They even become your top brand ambassadors. That’s why; we have been serving our 4000 plus hotel management software users through our Customer Engagement Group (CEG). Read More

By: Varadharajan Athmanathan 

Published in: IDS Next 

Looking for a Reputed Hotel Software Provider in Thailand?

Thailand’s contribution towards Southeast Asia’s thriving tourism is certainly quite encouraging. The country is a famed tourism destination for leisure travelers from across the globe. The heavy tourist influx has provided the much needed platform for the hotel industry to grow over last couple of years and the future looks promising, too. However, for hoteliers across Thailand, it could be a quite a task to sustain in the long run without adopting a proper hotel management software. Hence, it is advisable for them to look for a reputed hotel software provider in Thailand.

The growth of hotel industry in Thailand

Thailand’s prosperous hotel industry is centered on key tourism destinations including Bangkok, Phuket and Pattaya. According to Jones Lang LaSalle, around 1,103 hotel rooms where added in Bangkok in 2014. The city is expected to add 4,000 more hotel rooms to its existing inventory in 2015. Additionally, Bangkok will have around 3,700 more rooms between 2016 to 2018. Read More

By: Sandeep Menon

Published in: IDS Next ASEAN

In Limelight

Duryodhan Jena is one of the oldest members of IDS Next’s Technical Support Centre. This MSc – IT grad from Odisha has been a part of IDS Next’s growing employee base since 2007. “Over these years at IDS Next, I now know how to make clients happy,” Duryodhan says

What do you do at IDS Next?

Customer service through timely tech support is one of the critical tasks for our line of business. As an Associate Team Manager at IDS Next’s 24/7 TSC, it is my foremost responsibility to ensure that my team delivers 100% when it comes to offer technical assistance to our valued clients. I take a look at the list of team-wise backlogs the moment I walk into the office. This gives me a clear idea about how to plan my day. Then, I review the individual closure report of my team members. 

My team members escalate some critical issues to me and it becomes my sole obligation to close the same at the earliest. At times, when I face issues related to a bug in programming, I have to forward the same to the development team. But, there is one thing I am quite sure that my team is known for escalating minimum number cases to the development team. This is a great achievement. 

How did IDS Next happened and how is your journey here so far? 

I have a total work experience of almost 14 years and out of that I have spent 8 years at IDS Next. I came to this company in 2007 as a support associate. Initially, I used to visit clients’ sites along with implementation team as we did not have 24/7 TSC at that point of time. I used to provide on-site tech assistance to our clients. 

Between 2007 to 2011/2012, my work took me to places including all over Karnataka, Kerala and Maharashtra. Even, I had traveled to Africa and Dubai for on-site project implementation. Working here has helped me to understand clients’ requirements and how to make them happy by fixing things when they go wrong.

What have you learned here? 

Bill Gates once said, “Your most unhappy customers are your greatest source of learning”. And to me, this line holds enormous sense. Every time I talk to unhappy clients about their business critical issues, I get new chance to understand our products with a fresh perspective. My stint here has helped me to know our vast range of products. I can say that I am now an expert on all our FortuneNEXT 6i Suite of Hotel Management Software. Constant interaction with clients has also helped me polish my communications skill. 

Duryodhan’s work has earned him recognition, too. He has seen promotions on couple of occasions. Plus, he has been awarded twice by the senior management for his contribution towards client support. Most recently, he was conferred with ‘Outstanding Achievement Award’ during IDS Next’s 28 Anniversary Celebration.