Hotel Online Reputation Management Solution in Middle East

For hotels across Middle East, it is very important to maintain a positive online brand value/reputation in order to attract both repeat and new guests. For hotels, preserving a strong online reputation has become an operational necessity as today’s tech-savvy traveler reads others' opinion before selecting a hotel. Online reviews written by guests (both positive and negative) have the potential to influence a buyer’s booking decisions as a majority of travelers are using the Internet to plan and book their travel. In this scenario, a smart and intuitive hotel online reputation management solution in Middle East can help hoteliers to the maximum extent. 

Today, hundreds of websites and apps help a guest to read and write reviews for hotels. With the increase in the number of mobile devices, a guest can even write and share his/her review at anytime from anywhere in the world. While good reviews definitely help a hotel attracting more guests, bad reviews can have very adverse impact on a hotel’s brand and business. Read More

By: Dinkey Elayadath

Published in: IDS Next Middle East

IDS Next Makes Impressive Growth Strides in 2015

For any company in the hospitality industry, each year brings new challenges and opportunities. The hospitality industry is currently bristling with innovation, and offers wonderfully interesting learning and insights to growing companies. These insights enable hotels to continuously set benchmarks of enhanced guest service. At IDS Next, we also go through the same process of improvement and enhancement.

In August, we celebrate our foundation anniversary and this year has been one of many achievements in terms of rolling out new products and initiatives. Here are some of the key highlights -

Acquired over 4000 customers

In FY 2014-15, we crossed the 4000 client’s milestone. We acquired new customers in all the geographies we are present in, namely South East Asia, Oceania, Indian sub-continent, Middle East and Africa. Armed with our world-class Hotel ERP and a seamlessly integrated Hotel 360 solution set, we look forward to aggressive expansion in the coming year. Read More

Published in: IDS Next

By: Lilian D'Costa