How positive guest experience impacts a hotel’s revenue?

Guest experience is the culmination of a series of interactions and services offered by a hotel to its guests. Being a part of guest facing industry, hotels must offer top class services to their guests. Converting a guest to a “happy-guest” has a chain reaction of positive actions.

Happy guests become a hotel’s brand ambassadors. They write positive feedback across online review sites. They share their experience with friends and family. Thus, they influence potential buyers’ booking decision, too. Moreover, positive experience makes a guest loyal to the hotel brand. Apart from recommending the hotel to others, a loyal guest comes back to the property, thus helping the hotel generate more revenue (at zero further acquisition cost). In short, quality guest experience creates happy guests and in turn, happy guests do create happy hotels ($). Read More

By: Debi Prasad Sarangi
Published in: IDS Next Blog 

Embrace Smart Hotel Software to Make Your Guests Happy

For hotels, it is most important to concentrate on offering best of services to their guests to win over their loyalty. A loyal guest is most likely to come back to a hotel and moreover, he or she acts as a brand ambassador by spreading good words about a hotel’s offerings and amenities. But, the question is how hotels are going to ensure that their services are better than their competitors, especially when each and every property in a particular segment offer more or less same comforts. In this case, they should leverage the power of smart hotel software to effectively deal with such issues.

Below mentioned statistics would make hoteliers realize the importance of wining over guest loyalty. According to a survey conducted by Forrester, two-third of leisure travelers and about 50% of business travelers hold no loyalty to any particular hotel brand. Read More

Published in: IDS Next

By: Myra Allen 

 

Smart Hospitality Software in Rajasthan to Improve Guest Experience

Rajasthan is a leading tourism destination in the country. Its magnificent tradition, colorful and vibrant ethnicity are special attractions for both, domestic and foreign tourists.The state’s exotic tourism products including old era forts and foods offer enormous potential of growth to the hotel industry. Rajasthan is famous as a prominent leisure destination and that’s why hotels across the state need to offer top class experience to their patrons. In order to offer truly Rajasthani hospitality to their guests, hoteliers need to adopt smart hospitality software in Rajasthan.

The state of tourism and hotel industry

Large numbers of domestic and international tourists visit Rajasthan every year. The state expects a huge growth in tourist arrival in coming years. The state estimates that the foreign tourists’ number will go up to 2.5 million by 2018 from the current 1.5 million. Similarly, domestic tourists number is anticipated to grow from 33 million to 50 million by 2018.Read More

By: Subhadip Mukherji

Published in: IDS Next