HOW IMPORTANT IS ONLINE REPUTATION MANAGEMENT FOR HOTELS?

Guest reviews written across online platforms have become quite important these days. Due to its impact on a hotel’s brand value, hoteliers must have an effective online reputation management strategy. Adoption of online reputation management plan supports hotels to manage and respond to online reviews. Read More

Published in: IDS NextBy: Jacob KI

How to Select a Smart Hotel Management Software Vendor in Malaysia – Part 2

Our last blog was all about how to select a hotel management software vendor in Malaysia. We also walked you through the features of IDS Next’s integrated hotel management software. Now in this concluding part, we shall discuss about how hotels in Malaysia can leverage a host of value added solutions by adopting IDS Next’s hotel property management software.

We have integrated our FortuneNEXT 6i Hotel PMS System with many operationally imperative value added solutions. Here they are – Read More

Published In: IDS Next ASEAN

By: Sandeep Menon

In the hospitality industry, your online reputation is everything, more so as it can directly impact your hotels occupancy. Medallia, a customer experience management firm claims, hotel properties that actively engage with social media reviews grow occupancy at double the rate of properties that don’t. To be more precise, hotels that respond to over 50 percent of reviews written on social media platforms witness a rise of 6.4 percent in their occupancy compared to those hotel that ignore reviews. Know your potential guest

In 2015, India is slated to have around 118 million active social media accounts, of these 8.4 million travelers are likely to book their hotel rooms via online platforms. A majority of them will rely on guest reviews written across social media and review sites. If prospective guests find negative feedback on your property during their pre-travel research, they are very unlikely to book into your hotel. Rather, they would consider booking their stay at a hotel which has garnered positive guest reviews. Practically speaking, manually managing social media and review sites is a tough task as hotel staff has several critical tasks to perform. So, how is online reputation managed? A tried and tested, reputed online reputation management software could be your answer. Read More Published in: IDS Next Blog By: Myra Allen

Why Choose Hotel Software from IDS Next?

Hotels, resorts and other hospitality properties undertake numerous complex and diversified operations as part of their day to day activity. All these tasks need to be executed in a synchronized manner to ensure better productivity at the hotel. Ensuring that operations across departments are running in a coordinated manner necessitates a smart and robust Hotel Property Management System (PMS).

IDS Next’s Hotel ERP is one of the best hotel software available globally. Over 3500 hotels in 40 countries use its Hotel ERP. Let us hear it from Mr. Kamatchi Nathan, Regional Sales Manager, South about why hoteliers should adopt IDS Next’s hotel management software to ensure smooth hotel operations.

You might be already using a property management system (PMS) but is that an all-in-one integrated hotel ERP? IDS Next enterprise class solution consists of 12 modules seamlessly integrated so that there is a single look and feel across the hotel departments. Since the software runs on a single database, data is also shared across departments. Making your hotel ERP more robust is a large number of software and hardware interfaces to a host of third party solutions. Read More

Published in: IDS Next Blog 

By: Myra Allen