In a 24/7 guest facing industry like hospitality, positive guest
experience holds the key to success. However, hoteliers can find
themselves pushed to the edge to provide personalized guest experience
while keeping costs in check. It is here that a good hotel software can
play the role of a reliable partner.
Importance of personalized guest experience
In an era when competition is so stiff that hotels find it extremely hard to distinguish their offering. Personalized guest experience can be a key differentiator. Guests increasingly view their hotel as a home away from home. They like to be recognized and addressed by name, if they have visited a hotel before, they expect the hotel staff to know they paper they like to read, how they like their coffee, and the type of pillow they use.
In an era when competition is so stiff that hotels find it extremely hard to distinguish their offering. Personalized guest experience can be a key differentiator. Guests increasingly view their hotel as a home away from home. They like to be recognized and addressed by name, if they have visited a hotel before, they expect the hotel staff to know they paper they like to read, how they like their coffee, and the type of pillow they use.
This need not be a difficult process for a hotel. Good hotel software,
with a robust guest history and a few other solutions can do all this
and more. Personalizing a guest’s time at the hotel is a fantastic
opportunity for a hotel to brand itself for quality service and ensure
they build loyal repeat customers. Read more
Published in: IDS Next Blog Section
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