IDS NEXT Advantage Academy Trains Brigade Hospitality Personnel on FortuneNEXT 6i Enterprise Property Management System

IDS NEXT, global leader in ERP and total technology solutions for the hospitality and leisure industries announce the successful completion of a customized training program for personnel of Brigade Hospitality Services Ltd.

The training was organized by IDS NEXT Advantage Academy and was designed to focus on features introduced in the newest version of the enterprise class solution, FortuneNEXT 6i.

The software training was organized at IDS NEXT’s global headquarters in Bangalore and offered instruction on FortuneNEXT 6i Enterprise, with focus on Membership module and MIS Reports. Product experts from IDS NEXT walked participants through the features of each module, how these features can be used, report generation, short cuts, tip and tricks of extracting information, navigation and more.  Over 50 staff of Brigade Hospitality attended the training, which was followed by an online test, evaluation and certification.

Speaking on the training program, Varadharajan Athmanathan, Vice President, Global Customer Engagement Group of IDS NEXT Business Solutions said, “The Brigade Group likes to be ahead of the competitive curve, and we were delighted to train their staff to optimally use IDS NEXT Software. Our comprehensive and large ERP offers numerous opportunities to automate processes, store information in an accessible manner, ensure greater visibility into hotel functioning and thus enhance top management planning. This training program for the hospitality team of Brigade Group was geared to do all this and more.”

“The week long training on IDS NEXT Software was a good learning for us. We now know how we can leverage numerous reports the software offers to access a drilled down view of the club functioning. We learnt how to access over 50 reports and we can already see the difference in faster decision-making” said Gurmeet Singh, General Manager – Banquets, Brigade Hospitality. 

Said Charu Ramaiah, Woodrose Club Manager, “I found the training on the membership module most interesting, as the membership module is feature rich and allows us to better connect with our guests. We are now using a host of features that we were unaware of, and this has enhanced member satisfaction”.

IDS NEXT’S Advantage Academy was set up in 2011 as part of our Customer Engagement initiative. “We are a market leader in Hotel ERP and empowering hotel/club staff to efficiently use every feature of our range of enterprise class software is our aim. We plan to continue training our customers to ensure, we have highly equipped software users, who leverage the software to the maximum and deliver value to both the hotel and guests.” said Mr Athmanathan.

About IDS NEXT

IDS NEXT, is a global leader in providing ERP and total technology solutions for the Hospitality and Leisure industries. With a track record that spans 25+ years, we has earned the trust of

over 3200 customers globally, and have with a strong presence in 40 countries across South Asia, Middle East, Asia Pacific and Africa. IDS NEXT’s clients include Ramada Hotels, ETA Star, Ramee, Choice Hotels International, Swissôtel, Aitkens Spence, John Keells Group, Sarovar Hotels & Resorts, ITC Fortune Group, Royal Orchid Hotels, Pride Hotels, and many more.

Our portfolio of  capabilities include, Software Development, Mobility Solutions, Total Technology Solutions and a range of next generation software products that  address every segment of the hospitality industry, including independent hotels, chain hotels, business hotels, resorts, clubs, service apartments, limited service, spas, cruise liners and restaurants.

For more information about us visit http://idsnext.com/

About Brigade Hospitality

Brigade Hospitality Services Limited (BHSL) is a subsidiary of Brigade Group. It was established in June 2004 to focus on the hospitality industry. BHSL’s range of operations currently encompass professionally managed serviced residences, clubs, convention centres, hotels & resorts

Brigade Homestead Serviced Residences are located in prime locations across Bangalore city offering "a home away from home" experience with fully furnished service apartments. The lifestyle clubs - Woodrose, Regent, Galaxy and Augusta - are part of large residential enclaves, created to provide relaxing and rejuvenating facilities for all its members. The MLR Convention Centres, located in J.P. Nagar and Whitefield are ideal venues to host corporate, social and cultural events. The Grand Mercure and Sheraton brands have been launched in India for the first time by the Brigade Group. The company has also tied up with other world-class international hotel operators for its business hotels, luxury resorts and spas.

For more information, visit http://www.brigadehospitality.com/index.html

For Media Contact

Lillian D’Costa

Manager, Marketing

Email: easy@idsfortune.com

IDS NEXT Technical Support Center Celebrates 2 Years of Unmatched Customer Support

Hotel operations are often mission critical – guests check-in and out at all times of the day and night, services are constantly requested and management frequently needs quick access to a host of customized reports for planning. An enterprise class hospitality management system is vast and new hotel staff keeps coming aboard. What does staff do when they are new to the software at the hotel and do not know where to find a feature or how to customize a report? Connect with the software provider of course. But if you happen to be an IDS NEXT client, you truly have the luxury of calling up a technical support number and that too, 24/7.

This April, IDS NEXT technical support center completes 2 years of operation.The team has grown from 5 to 23, and it has extended its services from its 2000+ customers in India, to include its 1000+ international customers spread over 40 countries.

Heading this high pressure, critical service team is the ever smiling Deepali Aley.

As Senior Manager, Deepali explains how IDS NEXT TSC as it is popularly known plans to meet the ever growing clients’ needs, and enhance customer satisfaction.

Read full interview>>

IDS NEXT Hotel ERP, FortuneNEXT6i Becomes PA DSS Compliant

Bangalore, February 5, 2013 - FortuneNEXT6i, the newest version of IDS NEXT’s Hotel ERP, gets PA DSS Compliance Certification.

IDS NEXT is a global leader in ERP and total technology solutions for the hospitality and leisure industries, and has been pioneering hospitality technology in India for the last 25 years.

With the Payment Application Data Security Standards (PA DSS) v2.0. Certification, IDS NEXT’s Hotel ERP becomes the first Indian Hotel ERP Solution to receive the certification.

Says Binu Mathews, President and COO, IDS NEXT, “We are absolutely thrilled to receive the PA DSS Certification as this means our 3000 customers can now offer greater security to their guest. The PA DSS certification is not currently required by regulation; however as an industry leader IDS NEXT felt the need to raise the benchmark on security.” “Hotels investing on technology like to ensure their technology is futurist and IDS NEXT likes to stay ahead of the curve. We expect regulations like PA DSS to catch up soon in our markets. As required by PA DSS certification, FortuneNEXT6i offers users AES 128 and SHA 512 bit encryption, which allows a hotel to move closer to being fully PCI DSS Compliant” he added

PA DSS was formerly known as Payment Application Best Practices (PABP) and is a global security standard created by the Payment Industry Security Standards Council for software vendors who develop payment applications. The standard is designed to enable software vendors to develop secure payment applications and prevent third parties from storing sensitive data such as credit card numbers beyond a stipulated time. The PA DSS is an effective method to protect cardholder’s data.

The new version of IDS NEXT’s Hotel ERP, FortuneNEXT6i was launched in September 2012 as a robust hospitality solution with a strong architecture. It has since been installed in India and Middle East. Some of the high points of the Hotel ERP are its in-built report writer, which allows hotels to create a host of complex, yet visually appealing reports through a simple drag and drop method. The ERP also has an interface to RezNext, the online real-time distribution platform. FortuneNEXT6i is packed with options that allow hotels to leverage the latest technology to enhance efficiency at their property, enhance guest satisfaction and thus grow revenue. The ERP also has an interface to a Feedback and Loyalty Management solution – Guest Dynamix, and a mobile restaurant e-menu application Envy Dine.

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About IDS NEXT Business Solutions

IDS NEXT Business Solutions Pvt. Ltd. “IDS NEXT”, is a global leader in providing ERP and total technology solutions for the Hospitality and Leisure industries. With a track record that spans over 25 years, we have earned the trust of over 3000 customers globally with a strong presence in 40 countries across South Asia, Middle East, Asia Pacific and Africa. IDS NEXT’s clients include a host of prominent hotel chains including Sarovar Hotels & Resorts, ITC Fortune Group, Royal Orchid Hotels, Pride Hotels, Ramada Hotels and others.

IDS NEXT’s portfolio of  capabilities include Strategic Consulting, Business Outcome Services, Internet and Mobility Solutions, Total Technology Solutions and a range of next generation software products that  addresses the hospitality industry, such as independent hotels, chain hotels, business hotels, resorts, clubs, service apartments, limited service, spas, cruise liners and restaurants.

For further information please visit http://idsnext.com/

Media Contact

Lillian D’Costa

Phone: +91.080.23538042

Email: easy@idsfortune.com

IDS NEXT Delivers Guest Dynamix on the Salesforce Platform for Loyalty and Feedback Management

IDS NEXT selects Salesforce Platform to tap into the power of social and mobile cloud technologies and connect with customers, partners and employees in entirely new ways

 

Bangalore – January 16, 2013 – IDS NEXT, global leader in providing ERP and total technology solutions for the hospitality and leisure industries, today announced the launch of Guest Dynamix – a Loyalty and Feedback Management solution developed for the special needs of hotels, resorts, restaurants, spas, clubs and others. Guest Dynamix is built on the Salesforce Platform, the world’s leading cloud platform for social and mobile business apps. Guest Dynamix offers browser-based access to users 24/7, streamlines and simplifies loyalty and feedback processes, and helps guest relationship personnel in the hotel to improve customer acquisition.

“25 years of domain expertise in the hospitality technology industry enables us to create a solution like Guest Dynamix from the ground up. This application has been designed to empower our customers with a Loyalty and Feedback Management solution that helps them stay in constant touch with their guests, personalize the guest experience and serve them better,” said Binu Mathews, President and COO, IDS NEXT.

“The future of enterprise apps is social, mobile and connected,” said Ron Huddleston, Senior Vice President, ISV & Channel, salesforce.com. “Partners such as IDS NEXT are leveraging the power of the Salesforce Platform to give customers the tools they need to accelerate customer success in the social era.” 

Product Key Features 

Guest Dynamix is power-packed with features that allow hotels - be it standalone properties or independent chains - to serve guests better. Being a cloud based solution; Guest Dynamix does not require a hospitality property to additionally invest in hardware or software, and works on a subscription model.

The Loyalty Management module of Guest Dynamix allows users to easily create loyalty programs, set loyalty point conversion and point redemption slabs, define point redemption methods, and more. The Feedback Management module provides a variety of email templates and guest satisfaction reports, and can be easily integrated with SMS and social media to allow for paperless feedback. 

The central guest information feature of Guest Dynamix is excellent for chain hotels to track guests across their properties. This module helps with the analysis of guest spend, point accumulation, and reward redemption. The application’s guest portal allows guests to create their own log-in for anytime portal access to view accrued points and redeem them for free nights and suite upgrades.

About the Salesforce Platform and the AppExchange

The Salesforce Platform is the worlds most trusted and comprehensive cloud platform for building social and mobile cloud apps. It powers Salesforce CRM, more than 2.3 million custom apps built by customers and more than 1,700 apps developed by partners in its ecosystem. Social apps for business built on the Salesforce Platform can be easily distributed and marketed through salesforce.com’s AppExchange.

Salesforce, AppExchange and others are trademarks of salesforce.com, inc.

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About IDS NEXT

IDS Softwares Pvt. Ltd. “IDS NEXT”, is a global leader in providing ERP and total technology solutions for the Hospitality and Leisure industries. With a track record that spans over 25 years, we have earned the trust of over 3000 customers globally with a strong presence in 40 countries across South Asia, Middle East, Asia Pacific and Africa. IDS NEXT’s clients include a host of prominent hotel chains including Sarovar Hotels & Resorts, ITC Fortune Group, Royal Orchid Hotels, Pride Hotels, Ramada Hotels and others.

IDS NEXT’s portfolio of  capabilities include Strategic Consulting, Business Outcome Services, Internet and Mobility Solutions, Total Technology Solutions and a range of next generation software products that  addresses the hospitality industry, such as independent hotels, chain hotels, business hotels, resorts, clubs, service apartments, limited service, spas, cruise liners and restaurants.

For further information please visit http://idsnext.com/

Media Contact

Lillian D’Costa

Phone: +91.080.23538042

Email: easy@idsfortune.com

IDS NEXT Announces Launch of Hotel ERP, FortuneNEXT 6i at ‘The Hotel Show Saudi Arabia 2012’

 

Dubai, November 16, 2012 - IDS NEXT, global leader in providing ERP and total technology solutions for the hospitality and leisure industries, announce the launch of our newest Hotel ERP,FortuneNEXT6i at The Hotel Show Saudi Arabia 2012. 

The largest hospitality show in the country, The Hotel Show Saudi Arabia is to be held at the Jeddah Centre for Forums & Events. It is planned as a unique exhibition which brings together leading regional and international manufacturers and suppliers from the Hospitality, Catering, and Food & Beverage Industries. The event will cover 8,500 sqm of space and have over 5000 invited buyers, daily gourmet food competitions, seminars and conferences. 

Slated as a 3 day event from 17th -19^th November 2012, IDS NEXT will be participating actively and launching new products to this market.  Speaking on their presence, Mr. Brijesh Surendran, Vice President, Middle East said, “The Middle East Hospitality industry is on a strong upward trend and IDS NEXT hopes to consolidate its presence there through events such as The Hotel Show Saudi Arabia”. 

To be showcased at the Saudi Hotel Show is IDS NEXT’s Hotel ERP - FortuneNEXT 6i. The application has been re-architected to be robust, feature rich and comes with its own report engine. The ERP is also PCI DSS Compliant, has a two-way GDS connect, and offers a distribution solution through RezNext.

Also interfaced with FortuneNEXT6i is IDS NEXT’s recently launched mobility solution - Envy Dine. This e-menu application for restaurants is visually rich, has in-built intelligence and is intuitive to use. Envy Dine’s unique selling point is its ability to enable hotels to upsell, cross sell and enhance revenue while optimizing use of manpower. 

FortuneNEXT 6i also offers a SAAS based connect to Guest Dynamix, their newest Loyalty and Feedback Management solution for hotels.

“Our products have been thoughtfully designed to empower hotelier, leverage business intelligence, ease the pressure on hospitality staff and grow revenue of our customers. We believe our products will attract a highly interested audience at The Hotel Show Saudi Arabia”, added Mr Surendran.

IDS NEXT has 25 years of experience in developing products for the hospitality industry, and a 15 year presence in the Middle East. Some of our well-known clients include Ramee Group, Savoy Hotel Apartments, ETA Star, Oman Hotels, Delmon International Hotel,  Marcopolo Hotel, Safeer Group, Holiday Villa, Tulip Inn, Best Western, Euro Village Compound, Kiran Suites, Royal Casablanca and others to name a few.

Besides a full-fledged office in Dubai, IDS NEXT also promotes its products through a partner in Saudi Arabia - Clutchi Consultancy Service. CiCS specializes in IT & Consultancy Services and provides comprehensive and sustainable solutions to customers by blending modern technological intricacies with its custom-made technical solutions.

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About IDS NEXT

IDS Softwares Pvt. Ltd. “IDS NEXT”, is a global leader in providing ERP and total technology solutions for the Hospitality and Leisure industries. With a track record that spans over 25 years, we have earned the trust of over 3000 customers globally with a strong presence in 40 countries across South Asia, Middle East, Asia Pacific and Africa. IDS NEXT’s clients include a host of prominent hotel chains such as Ramee Group, Savoy Hotel Apartments, ETA Star, and others.

IDS NEXT’s portfolio of  capabilities include Strategic Consulting, Business Outcome Services, Internet and Mobility Solutions, Total Technology Solutions and a range of next generation software products that  addresses the hospitality industry, such as independent hotels, chain hotels, business hotels, resorts, clubs, service apartments, limited service, spas, cruise liners and restaurants.

For further information please visit http://idsnext.com/

Media Contact

Lillian D’Costa

Manager, Marketing

Email: easy@idsfortune.com