Many of the eyebrow-raising scenes that we have seen in older James Bond movies have become a reality nowadays. Technology has been put on steroids in the last five years to add significant value to our lives.This applies to travel industry too, especially the hospitality industry.
Guests are expecting to manage their end to end stay with technology, they would like their mobile phone to do everything for them.
A guest opens his/her mobile phone to make hotel reservation for a same day check-in. Gets into the car and speaks (via Android Auto or Apple CarPlay) to the car to show driving direction to the hotel. While the guest is taking a break at a highway restaurant, the guest check-ins to the hotel room and sends an instant message to the hotel requesting to keep some Darjeeling Tea sachet in the room. Read more
By: Karthick Prabu
Published in: IDS Next Blog
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