Hotel business is 24/7 guest facing. This means, in order to stay
profitable in long run in today’s competitive business environment, a
hotel needs to make sure that it offers top class services to its guests
round the clock. The task does not end here. Apart from focusing
heavily on guest experience, the hotel management also needs to take
care of their daily operations that are highly complex by nature. If
daily operational aspect gets maximum attention, the guest service part
might get neglected. This no doubt will have negative impact. And if the
management concentrates only on guest services, the entire operations
will go for a toss, resulting in delayed and flawed work process. In
this case, it is advisable for hoteliers to adopt user-friendly and easy
to use hotel management software to strike a proper balance between
both the major facets of their business. Read More
By: Manoj K Mohanty
Published in: IDS Next
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