Hotel
operations are often mission critical – guests check-in and out at all
times of the day and night, services are constantly requested and
management frequently needs quick access to a host of customized reports
for planning. An enterprise class hospitality management system is vast
and new hotel staff keeps coming aboard. What does staff do when they
are new to the software at the hotel and do not know where to find a
feature or how to customize a report? Connect with the software provider
of course. But if you happen to be an IDS NEXT client, you truly have
the luxury of calling up a technical support number and that too, 24/7.
This April, IDS NEXT technical support
center completes 2 years of operation.The team has grown from 5 to 23,
and it has extended its services from its 2000+ customers in India, to
include its 1000+ international customers spread over 40 countries.
Heading this high pressure, critical service team is the ever smiling Deepali Aley.
As Senior Manager, Deepali explains how
IDS NEXT TSC as it is popularly known plans to meet the ever growing
clients’ needs, and enhance customer satisfaction.
Read full interview>>
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