IDS NEXT Delivers Guest Dynamix on the Salesforce Platform for Loyalty and Feedback Management

IDS NEXT selects Salesforce Platform to tap into the power of social and mobile cloud technologies and connect with customers, partners and employees in entirely new ways

 

Bangalore – January 16, 2013 – IDS NEXT, global leader in providing ERP and total technology solutions for the hospitality and leisure industries, today announced the launch of Guest Dynamix – a Loyalty and Feedback Management solution developed for the special needs of hotels, resorts, restaurants, spas, clubs and others. Guest Dynamix is built on the Salesforce Platform, the world’s leading cloud platform for social and mobile business apps. Guest Dynamix offers browser-based access to users 24/7, streamlines and simplifies loyalty and feedback processes, and helps guest relationship personnel in the hotel to improve customer acquisition.

“25 years of domain expertise in the hospitality technology industry enables us to create a solution like Guest Dynamix from the ground up. This application has been designed to empower our customers with a Loyalty and Feedback Management solution that helps them stay in constant touch with their guests, personalize the guest experience and serve them better,” said Binu Mathews, President and COO, IDS NEXT.

“The future of enterprise apps is social, mobile and connected,” said Ron Huddleston, Senior Vice President, ISV & Channel, salesforce.com. “Partners such as IDS NEXT are leveraging the power of the Salesforce Platform to give customers the tools they need to accelerate customer success in the social era.” 

Product Key Features 

Guest Dynamix is power-packed with features that allow hotels - be it standalone properties or independent chains - to serve guests better. Being a cloud based solution; Guest Dynamix does not require a hospitality property to additionally invest in hardware or software, and works on a subscription model.

The Loyalty Management module of Guest Dynamix allows users to easily create loyalty programs, set loyalty point conversion and point redemption slabs, define point redemption methods, and more. The Feedback Management module provides a variety of email templates and guest satisfaction reports, and can be easily integrated with SMS and social media to allow for paperless feedback. 

The central guest information feature of Guest Dynamix is excellent for chain hotels to track guests across their properties. This module helps with the analysis of guest spend, point accumulation, and reward redemption. The application’s guest portal allows guests to create their own log-in for anytime portal access to view accrued points and redeem them for free nights and suite upgrades.

About the Salesforce Platform and the AppExchange

The Salesforce Platform is the worlds most trusted and comprehensive cloud platform for building social and mobile cloud apps. It powers Salesforce CRM, more than 2.3 million custom apps built by customers and more than 1,700 apps developed by partners in its ecosystem. Social apps for business built on the Salesforce Platform can be easily distributed and marketed through salesforce.com’s AppExchange.

Salesforce, AppExchange and others are trademarks of salesforce.com, inc.

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About IDS NEXT

IDS Softwares Pvt. Ltd. “IDS NEXT”, is a global leader in providing ERP and total technology solutions for the Hospitality and Leisure industries. With a track record that spans over 25 years, we have earned the trust of over 3000 customers globally with a strong presence in 40 countries across South Asia, Middle East, Asia Pacific and Africa. IDS NEXT’s clients include a host of prominent hotel chains including Sarovar Hotels & Resorts, ITC Fortune Group, Royal Orchid Hotels, Pride Hotels, Ramada Hotels and others.

IDS NEXT’s portfolio of  capabilities include Strategic Consulting, Business Outcome Services, Internet and Mobility Solutions, Total Technology Solutions and a range of next generation software products that  addresses the hospitality industry, such as independent hotels, chain hotels, business hotels, resorts, clubs, service apartments, limited service, spas, cruise liners and restaurants.

For further information please visit http://idsnext.com/

Media Contact

Lillian D’Costa

Phone: +91.080.23538042

Email: easy@idsfortune.com

Spree Hotels Sign Up for Real-Time Hotel Distribution Platform, RezNext

Bangalore, December 4, 2012 – RezNext, the recently launched real-time online distribution solution for hotel rooms, signs on its first clients, Spree Hotels & Resorts Pvt. Ltd.

RezNext is an initiative of the 25 year hospitality technology provider IDS NEXT, and was launched to offer hotels across size and market segment a simplified way of leveraging technology to increase their online visibility, reach guests faster and thus grow hotel revenue.

The solution offers a host of services which include Rate & Channel Manager, Revenue Management, Reputation Management, Competitor Rate Management, Mobile platform, Central Reservation System, Property Management System (PMS) two-way connect, Loyalty & Feedback Management Solution, GDS Interface, Website Designing and Web Booking Engine, and Facebook Web Booking Engine. These services are accessible through a dynamic, user-friendly control panel called ‘Rex’. The panel allows hotel’s to access offerings at affordable rates and significantly reduces both human intervention and error.
“Since RezNext is the first solution of its kind in India, we have got an overwhelming response. We are happy to have Spree Hotels & Resorts as our first client as they are a growing hotel chain, with 10 hotels across India. They also have aggressive expansion plans in the near future”, said Mr P. Subramanian, CEO, RezNext.

Spree Hotels & Resorts envisage filling the gap between economy and luxury hotel’s. Their hotels are designed to suit the global traveller, and aspire in true Indian hospitality to provide guests a full service experience at affordable prices. Combining this ethos with efficiency, global design, and a fun experience, Spree Hotels & Resorts is one of the hottest concepts to enter the Indian hospitality landscape.
Mr Keshav Baljee, Managing Director, Spree Hotels & Resorts, said “I am really glad that IDS NEXT launched RezNext to offer hoteliers a real-time two-way connectivity between a hotels property management system and online booking channels. This has taken away the enormous manual management needed for a host of disparate yet important systems that hotels use on a day to day basis.

We decided to partner with RezNext to enhance our distribution & Channel Management capabilities, and see their offerings as a strategic fit.

I had the opportunity to review RezNext’s offerings and believe that it will provide Spree with increased online visibility and an opportunity to access a host of new distribution channels. We see value to be gained from their Revenue Management, Loyalty & Feedback Management solution - Guest Dynamix, web booking engine and corporate booking facilities too.”

About RezNext

RezNext is a real time B2B distribution company that bridges the gap between a hotel’s reservation system and online booking channels. An initiative of IDS NEXT, RezNext leverage their 3000 customers, presence in 40 countries, 25 years of hospitality technology expertise, and state-of-the-art technology. RezNext’s solutions have been carefully crafted to offer hotel’s a comprehensive solution set to dynamically distribute rooms, enhance online visibility, optimize use of manpower and grow revenue.
RezNext’s portfolio of offerings include Rate & Channel Manager, Revenue Management, Reputation Management, Competitor Rate Management, Website Designing and Web Booking Engine, Mobile platform, Central Reservation System, Property Management System (PMS) two-way connect, GDS Interface, Facebook Web Booking Engine and Loyalty & Feedback Management. Our growing range of solutions can be access by hospitality properties across market segment and size, such as independent hotels, chain hotels, business hotels, resorts, clubs, service and limited service apartments, spas, restaurants and others.

For further information please visit http://reznext.com/
Media Contact
Lillian D’Costa
Manager, Marketing
Email: easy@idsfortune.com

IDS NEXT Launches Real-Time Hotel Distribution Platform, RezNext

Bangalore, November 19, 2012 – IDS NEXT, global leader in ERP and total technology solutions for the hospitality and leisure industries, announce the launch of RezNext, a real time B2B distribution company that bridges the gap between a hotel’s reservation system and online booking channels.

RezNext is a response to a long felt requirement by the hospitality industry for a comprehensive solution that allows them to leverage online channels  - OTAs, GDS, central reservation system, hotel’s web booking engine, mobile platform and other non-traditional channels - in a cost effective manner. A thought- through solution, RezNext works through a user-friendly control panel which currently allows users to dynamically manage distribution of hotel rooms. The solution also envisages distribution of MICE offerings, restaurant table space and other services in future phases.

Speaking on the launch of the new initiative, Suresh John, MD of RezNext, said, “India has a dearth of hotel rooms, and yet, occupancy hovers at just 60% - 65%. RezNext is set to change this. We seek to empower hotel properties across segment and size to efficiently and effortlessly tap into markets way beyond their immediate reach. With RezNext, every hospitality property now has a technology solution to harness the power of the internet, once thought possible only for large hotel chains.”

Some of the solutions that RezNext will provide clients are Rate & Channel Manager, Revenue Management, Reputation Management, Competitor Rate Management, Website Designing and Web Booking Engine, Mobile platform, Central Reservation System, Property Management System (PMS) two-way connect, GDS Interface, Facebook Web Booking Engine and Loyalty & Feedback Management. Interestingly, “these solutions will be made available through a single control panel. This means a hotel can better manage their room inventory, keep their investment in technology low and reduce their dependence on manpower. Another advantage of RezNext is that it avoids the need for hotels to manage multiple extranets and tie-ups in a growing market of distribution channels”, said Mr P. Subramanian, CEO, RezNext.

“A first of its kind solution, hoteliers can only expect RezNext’s bouquet of offerings to increase as we sign-up a host of strategically beneficial partnerships.” he added.

RezNext has been incubated by IDS NEXT and leverages their 25 years of domain expertise in hospitality technology to carefully develop their service offerings.

About RezNext

RezNext is a real time B2B distribution company that bridges the gap between a hotel’s reservation system and online booking channels. An initiative of IDS NEXT, RezNext leverage their 3000 customers, presence in 40 countries, 25 years of hospitality technology expertise, and state-of-the-art technology. RezNext’s solutions have been carefully crafted to offer hotel’s a comprehensive solution set to dynamically distribute rooms, enhance online visibility, optimize use of manpower and grow revenue.

RezNext’s portfolio of  offerings include Rate & Channel Manager, Revenue Management, Reputation Management, Competitor Rate Management, Website Designing and Web Booking Engine, Mobile platform, Central Reservation System, Property Management System (PMS) two-way connect, GDS Interface, Facebook Web Booking Engine and Loyalty & Feedback Management. Our growing range of solutions can be access by hospitality properties across market segment and size, such as independent hotels, chain hotels, business hotels, resorts, clubs, service and limited service apartments, spas, restaurants and others.

For further information please visit http://reznext.com/

Media Contact

Lillian D’Costa

Manager, Marketing

Email: easy@idsfortune.com

IDS NEXT Announces Launch of Hotel ERP, FortuneNEXT 6i at ‘The Hotel Show Saudi Arabia 2012’

 

Dubai, November 16, 2012 - IDS NEXT, global leader in providing ERP and total technology solutions for the hospitality and leisure industries, announce the launch of our newest Hotel ERP,FortuneNEXT6i at The Hotel Show Saudi Arabia 2012. 

The largest hospitality show in the country, The Hotel Show Saudi Arabia is to be held at the Jeddah Centre for Forums & Events. It is planned as a unique exhibition which brings together leading regional and international manufacturers and suppliers from the Hospitality, Catering, and Food & Beverage Industries. The event will cover 8,500 sqm of space and have over 5000 invited buyers, daily gourmet food competitions, seminars and conferences. 

Slated as a 3 day event from 17th -19^th November 2012, IDS NEXT will be participating actively and launching new products to this market.  Speaking on their presence, Mr. Brijesh Surendran, Vice President, Middle East said, “The Middle East Hospitality industry is on a strong upward trend and IDS NEXT hopes to consolidate its presence there through events such as The Hotel Show Saudi Arabia”. 

To be showcased at the Saudi Hotel Show is IDS NEXT’s Hotel ERP - FortuneNEXT 6i. The application has been re-architected to be robust, feature rich and comes with its own report engine. The ERP is also PCI DSS Compliant, has a two-way GDS connect, and offers a distribution solution through RezNext.

Also interfaced with FortuneNEXT6i is IDS NEXT’s recently launched mobility solution - Envy Dine. This e-menu application for restaurants is visually rich, has in-built intelligence and is intuitive to use. Envy Dine’s unique selling point is its ability to enable hotels to upsell, cross sell and enhance revenue while optimizing use of manpower. 

FortuneNEXT 6i also offers a SAAS based connect to Guest Dynamix, their newest Loyalty and Feedback Management solution for hotels.

“Our products have been thoughtfully designed to empower hotelier, leverage business intelligence, ease the pressure on hospitality staff and grow revenue of our customers. We believe our products will attract a highly interested audience at The Hotel Show Saudi Arabia”, added Mr Surendran.

IDS NEXT has 25 years of experience in developing products for the hospitality industry, and a 15 year presence in the Middle East. Some of our well-known clients include Ramee Group, Savoy Hotel Apartments, ETA Star, Oman Hotels, Delmon International Hotel,  Marcopolo Hotel, Safeer Group, Holiday Villa, Tulip Inn, Best Western, Euro Village Compound, Kiran Suites, Royal Casablanca and others to name a few.

Besides a full-fledged office in Dubai, IDS NEXT also promotes its products through a partner in Saudi Arabia - Clutchi Consultancy Service. CiCS specializes in IT & Consultancy Services and provides comprehensive and sustainable solutions to customers by blending modern technological intricacies with its custom-made technical solutions.

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About IDS NEXT

IDS Softwares Pvt. Ltd. “IDS NEXT”, is a global leader in providing ERP and total technology solutions for the Hospitality and Leisure industries. With a track record that spans over 25 years, we have earned the trust of over 3000 customers globally with a strong presence in 40 countries across South Asia, Middle East, Asia Pacific and Africa. IDS NEXT’s clients include a host of prominent hotel chains such as Ramee Group, Savoy Hotel Apartments, ETA Star, and others.

IDS NEXT’s portfolio of  capabilities include Strategic Consulting, Business Outcome Services, Internet and Mobility Solutions, Total Technology Solutions and a range of next generation software products that  addresses the hospitality industry, such as independent hotels, chain hotels, business hotels, resorts, clubs, service apartments, limited service, spas, cruise liners and restaurants.

For further information please visit http://idsnext.com/

Media Contact

Lillian D’Costa

Manager, Marketing

Email: easy@idsfortune.com

How secure is your hotel?

Gunmen take guests hostage at Rio luxury hotel screamed the headline of a report on ndtv.com. Another report on a different site lamented the state of the Lebanese hospitality industry, the growth of which is dependent on security in the region infamous for its instability. Closer to home, nobody foresaw a terrorist attack until suddenly, in 2008, two prominent Mumbai hotels were left battling and scarred.

The focus of terrorism has seen a shift to much softer targets such as hotels, clubs and tourist destinations – apparent weak spots since governing bodies across the world have upped security across their own properties. When an attack does happen, rarely does one stop to think – what if?

If you are a hotelier, here are a few quick non-intrusive ways to help you pre-empt and prepare for possible security threats, apart from the regular measures such as baggage and employee screening.

Tap Your PMS

Your PMS’s guest history allows you to gather guest preferences and dislikes. It also helps you capture a picture of your guest, along with address, company, ‘arriving from’ and ‘proceeding to’ information, and passport details to serve as future reference.

Vehicle Tracking

A vehicle management system can keep tabs on all vehicles entering and exiting your hotel. Combine this with the Guest History data, so that you can tag vehicles to in-house guests, and also add driver and vehicle number details.

Restricted Entry

Ensure that all your employees are allowed access to only their specific work areas. Biometric access control can be interfaced with your PMS to limit employee movement. Make sure that only authorized supplier staff and vehicles are allowed into the property.

As you can see, simple technology put to effective use, can most often save us from the worst. However, if you want to understand how efficient your security infrastructure is, try a technology audit, which will give you a clear picture of how to put your technology to the best use. More on this in our next blog.

In the meanwhile, how is your hotel coping with the challenge of security?