IDS NEXT selects Salesforce Platform to tap
into the power of social and mobile cloud technologies and connect with
customers, partners and employees in entirely new ways
Bangalore – January 16, 2013 – IDS NEXT, global leader in
providing ERP and total technology solutions for the hospitality and leisure
industries, today
announced the launch of Guest Dynamix – a Loyalty and Feedback
Management solution
developed for the special needs of hotels, resorts, restaurants, spas, clubs
and others. Guest Dynamix is built on the Salesforce Platform, the world’s leading cloud platform
for social and mobile business apps. Guest Dynamix offers browser-based access to users
24/7, streamlines and simplifies loyalty and feedback processes, and helps
guest relationship personnel in the hotel to improve customer acquisition.
“25 years of domain expertise in the hospitality technology industry
enables us to create a solution like Guest Dynamix from the ground up. This
application has been designed to empower our customers with a Loyalty and
Feedback Management solution
that helps them stay in constant touch with their guests, personalize the guest
experience and serve them better,” said Binu Mathews,
President and COO, IDS NEXT.
“The future of enterprise apps is social, mobile and
connected,” said Ron Huddleston, Senior Vice President, ISV & Channel,
salesforce.com. “Partners such as IDS NEXT are leveraging the power of the Salesforce
Platform to give customers the tools they need to accelerate customer success
in the social era.”
Product
Key Features
Guest Dynamix is power-packed with features that allow hotels - be it
standalone properties or independent chains - to serve guests better. Being a
cloud based solution; Guest
Dynamix does not require a hospitality property to additionally invest in
hardware or software, and works on a subscription model.
The Loyalty Management module of Guest Dynamix allows users to easily
create loyalty programs, set loyalty point conversion and point redemption
slabs, define point redemption methods, and more. The Feedback Management
module provides a variety of email templates and guest satisfaction reports, and
can be easily integrated with SMS and social media to allow for paperless
feedback.
The central guest
information feature of Guest Dynamix is excellent for chain hotels to track
guests across their properties. This module helps with the analysis of guest
spend, point accumulation, and reward redemption. The application’s guest
portal allows guests to create their own log-in for anytime portal access to
view accrued points and redeem
them for free nights and suite upgrades.
About the Salesforce Platform and the AppExchange
The Salesforce Platform is the worlds most trusted
and comprehensive cloud platform for building social and mobile cloud apps. It
powers Salesforce CRM, more than 2.3 million custom apps built by customers and
more than 1,700 apps developed by partners in its ecosystem. Social apps for
business built on the Salesforce Platform can be easily distributed and
marketed through salesforce.com’s AppExchange.
Salesforce, AppExchange and others are trademarks of
salesforce.com, inc.
###
About IDS NEXT
IDS Softwares Pvt. Ltd. “IDS NEXT”,
is a global leader in providing ERP and total technology solutions for the
Hospitality and Leisure industries. With a track record that spans over 25
years, we have earned the trust of over 3000 customers globally with a strong
presence in 40 countries across South Asia, Middle East, Asia Pacific and
Africa. IDS NEXT’s clients include a host of prominent hotel chains
including Sarovar Hotels & Resorts, ITC Fortune Group, Royal Orchid Hotels,
Pride Hotels, Ramada Hotels and others.
IDS NEXT’s portfolio of
capabilities include Strategic Consulting, Business Outcome Services, Internet
and Mobility Solutions, Total Technology Solutions and a range of next
generation software products that addresses the hospitality industry,
such as independent hotels, chain hotels, business hotels, resorts, clubs,
service apartments, limited service, spas, cruise liners and restaurants.
For further information please visit http://idsnext.com/
Media Contact
Lillian D’Costa
Phone: +91.080.23538042
Email: easy@idsfortune.com
