The growing importance of hotel channel management

Despite all the complexities in the hotel business, hotels should attract guests; sell more rooms to drive revenue. But then, how do they do it when many buyers today rely heavily on hundreds of OTAs to find the right hotel? Well, the answer is simple. Hotels must have an enhanced online presence. This means, hotels must be visible on online platforms to attract the attention of potential bookers. This is where; a hotel channel management solution can help users quite effectively. Read More

By: Manoj Mohanty

Published in: IDS Next

Why Hotel Property Management System and Channel Manager Should Be Integrated

Unless you are a large or chain hotel, it is very unlikely that you will have a revenue or rooms division manager. As the number of distribution channels grows, the Front Office manager could well be burdened with a whole manual management of uploading rooms and rates to various channels, monitoring sales, managing bookings and more. When your front office manager is on leave, or over the weekend, your distribution system goes virtually un-monitored. This is when errors are most likely to creep in, leading to a dip in customer satisfaction. This is when a property management system can benefit from a channel manager.

Guests today are extremely sensitive about response speed and quality of service. Thus ensuring your room booking process is fast and error free, and accurate confirmations reaches guests is important. Read More

Published in: IDS Next

By: Myra Allen